Return Policy

Items purchased at Broad Street Cycles Bike Park in store or Online are subject to a 30 day return policy* 

We will only accept items that are returned in the original packaging and in resalable condition, if the product has been used we will not accept the return.

For a returning a product you will need the original receipt or have a store account showing the original transaction, failing this we will only be able to offer you store credit or exchange.

Refunds will be processed within 5-7 business days once the item has been received in-store.

Shipping for online order returns is at the cost of the customer and not Broad Street Cycles unless the return is due to the fault of Broad Street Cycles.

Should you find the items you have ordered to be the wrong size or colour, please contact us as soon as possible at sales.broadstreetcycles@gmail.com and we will look to exchange the product to the correct size or colour. Should your exchange be approved please mail the items back to at: 1419 Broad St, Victoria, BC V8W 2B2.

*All sale items and special order are final, only regular priced items can be refunded. Bikes, body care items, cycling shorts, tubes, tires, helmets, hydration products and food are strictly non-refundable, with no exceptions.